Legal
Refund policy
When you get your money back, how it reaches you, and how long it takes.
When you're entitled to a refund
You can request a refund within 7 days of delivery, provided the item is unwashed and unworn, still has its tags attached, and is in its original packaging.
You are also entitled to a full refund, including shipping, if we sent the wrong item, if it arrived damaged, or if it has a manufacturing defect. Tell us within 48 hours of delivery with photographs.
How to request one
Message us on WhatsApp or email with your order number and the reason. We'll confirm eligibility and send return instructions before you post anything back.
Please wait for confirmation. Unannounced returns are difficult to match to an order and slow everything down.
Quality check
Every returned item is inspected when it reaches us. If it meets the conditions above, the refund is released immediately.
If it doesn't — it's been washed or worn, the tags are gone, or it's stained or damaged in a way that wasn't there on dispatch — we'll send it back to you and explain exactly why, with photographs.
Refund method and timeline
- Prepaid orders (UPI, cards) — refunded to the original payment method. Banks typically take 5–7 working days after we release it.
- Cash-on-delivery orders — refunded by UPI or bank transfer to details you provide, usually within 3–5 working days of the quality check.
We release refunds as soon as the check passes. The remaining time is with your bank, and we can't speed that up — but we can share the refund reference so you can chase it.
Shipping charges
Shipping charges paid on the original order are not refunded when you return an item because you changed your mind or ordered the wrong size.
They are refunded in full when the return is our fault — wrong item, defect, or damage in transit — and we also cover the cost of returning it.
Bundle and offer orders
Items bought under the 2 for ₹999 bundle are fully refundable on the same terms as full-price items.
If you return one item from a bundle and keep the other, the bundle price no longer applies. The refund is ₹999 minus the normal price of the item you kept.
Return both items from a bundle and you're refunded the full ₹999.
Cancellations
You can cancel any order before it's handed to the courier, for a full refund with no deduction. Message us as soon as you can — we usually dispatch within 24–48 hours.
Once the parcel is with the courier, it becomes a return rather than a cancellation.
We may cancel an order ourselves if the item turns out to be out of stock, if a COD order can't be verified, or if the address isn't serviceable. In every one of those cases you get a full refund.
What isn't refundable
- Items that have been washed or visibly worn
- Items returned without tags or original packaging
- Requests made after the return window has closed
- Damage caused by incorrect washing, or by ironing directly over a print
Nothing in this policy limits your rights under the Consumer Protection Act, 2019.
Questions about this policy? Get in touch.